These terms apply to every direct reservation made through this website. They are part of our terms and conditions.
The number of days is counted from the arrival date stated in your confirmation, in Bali time.
For stays that include 20 December to 5 January, the booking is refundable in full only until 45 days before arrival. From 44 to 21 days before arrival we refund 50 %. After that there is no refund.
The quickest way is to cancel under Manage your booking, using your booking number and the email address you booked with. You see the refund before you confirm, and a confirmation follows by email. You can also write to [email protected] from the address you booked with, and include your name and booking reference. We confirm in writing within one working day.
A cancellation takes effect on the day you cancel online or on the date of your email. Any refund due under the rules above is paid to your original payment method within 14 days, in the currency of your payment. Payment provider fees are not refunded.
You can change your dates under Manage your booking. To change the number of guests, write to us. A change is possible subject to availability, and the new price is shown before anything changes. A change that shortens your stay follows the refund rules above for the nights removed.
If you leave earlier than planned, the nights not used are not refunded.
In the rare case that we cannot host you, we refund every amount you have paid and help you find another stay.