These terms govern reservations made directly with The Freya Ubud, operated by PT PMA Swiss Bali Atelier, Indonesia.
By reserving, you accept these terms together with our cancellation policy.
A reservation is confirmed when your payment succeeds and we send you written confirmation by email. Until then, your dates are held for a short time only.
The person who reserves must be at least 18 years old and is responsible for every guest in the party. Please give us accurate names and contact details.
Prices are shown in US dollars for the whole villa and per stay, not per person. They include all taxes and service charges. Breakfast is optional, at IDR 100,000 per guest and night, and is added at the time of reservation.
Payment is made in full by card when you reserve. The card form is provided by our payment partner, Xendit, and we never see or store your card number. Your bank may convert the final charge at its own rate and may add its own fees.
Check-in is from 14:00 and check-out is by 11:00. If you wish to arrive earlier or leave later, please ask us, and we will arrange it when the villa allows. If you expect to arrive after midnight, please let us know in advance.
As required for guest registration in Indonesia, we ask every adult guest for a valid passport or identity document on arrival.
Each villa accommodates up to four guests, children included. Additional guests and visitors need our prior agreement.
The villas are private homes. Guests are asked to respect the neighbours, the local community and Balinese customs, and to keep noise low at night. Smoking is not permitted inside the villa. Pets are welcome only by prior agreement.
The pool and the pavilion are private and are not supervised. Children must be accompanied by an adult at all times.
Events and parties require our written approval beforehand.
You can change your dates under Manage your booking, using your booking number and the email address you booked with. A change is possible subject to availability, and the new price is shown before anything changes.
Our cancellation policy forms part of these terms. It sets out the refund you receive, depending on when you cancel. If you leave earlier than planned, the nights not used are not refunded.
Guests are responsible for damage to the villa or its contents caused by them or their visitors. Please tell us at once if anything is broken.
We are not liable for loss of personal belongings, or for events outside our control, such as weather, power or road conditions. We recommend travel insurance. Nothing in these terms limits liability that cannot be limited by law.
If events outside our control prevent us from hosting you, we will offer you other dates or refund every amount you have paid.
If anything is not as it should be during your stay, please tell our team straight away, so that we can put it right. You can also write to [email protected].
How we handle your personal data is described in our privacy policy.
These terms are governed by the laws of Indonesia. Disputes fall under the courts of Bali, unless mandatory consumer law says otherwise. If a translation of these terms exists, the English text prevails.
PT PMA Swiss Bali Atelier · NIB 1012250006688 · Banjar Tatiapi, Pejeng Kawan, Tampaksiring, Gianyar, Bali, Indonesia · [email protected]